Joe Mauk

Joe Mauk
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Recent Posts

Customer Service Drives Sales or 'How to Lose a Customer'

As someone who consults with businesses on a daily basis, customer service and the software platforms that can help achieve the best desired Customer...

SHAKEN and STIRRED, the Bond solution to "Potential Spam" Calls

The phrase Shaken, Not Stirred was first heard from the late Sean Connery in 1962 in Dr. No as part of the James Bond series and has since made its...

What to Consider when Looking at Free Collaboration Tools

Are you being bombarded with emails, calls, or LinkedIn messages from sales people about their "Free Collaboration Tool Trial"? It can be overwhelming...

C3 Analysis: 2019 SDWAN Magic Quadrant

Two weeks ago, Gartner released their 2019 SD WAN Magic Quadrant.  While we believe that this document serves as a good data point for IT decision...

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